I know you need help with your account and you need it now.
Maybe your order didn’t go through. Maybe your subscription isn’t working right. Or maybe something else came up that you just can’t figure out on your own.
You can reach our customer support team at 530-515-4886.
That’s the fastest way to get your issue sorted out. But before you call, I want to make sure you get the help you need without sitting on hold or having to call back.
I’m going to walk you through what to have ready before you dial. It’ll save you time and get you to a solution faster.
We built our support system to actually help you, not make you jump through hoops. This guide covers the best ways to reach us and what you can do to speed things up on your end.
You’ll also learn about other ways to get support if calling isn’t convenient right now.
Let’s get your problem fixed.
Common Issues We Can Help You With Over the Phone
You’ve got a question about your pet’s order or account.
I want to make it easy for you to get answers fast.
That’s why we set up phone support at 5305154886. Real people who actually care about your pet and your concerns.
Here’s what we can help you with when you call.
Account and Profile Management
Need to reset your password? Want to update your dog’s weight or your cat’s food preferences? We’ll walk you through it. You can also change how often you hear from us (because nobody needs 50 emails a week).
Order and Shipping Questions
I know waiting for a new toy or that special food can feel like forever. Call us to track where your order is. If something arrived damaged or you’re wondering when that catnip mouse will show up, we’ll figure it out together.
Subscription and Billing Support
Maybe you need to pause your monthly box. Or your credit card expired and you want to update it. Sometimes charges look confusing on your statement. We get that. We’ll explain what you were billed for and help you adjust your subscription however you need.
Product and Nutrition Info
Got questions about ingredients in a new treat? Not sure how to use that puzzle feeder you just bought? Want advice on keeping your pet healthy? (Speaking of which, check out our guide on how to protect your pet safeguarding against 2024 health risks.)
We’re here to help. Just pick up the phone.
For a Faster Resolution: What to Have Ready Before You Call
Look, I know calling customer service can feel like a chore.
You’re already dealing with an issue. The last thing you want is to be on hold forever or get transferred three times because you didn’t have the right information.
Here’s what I tell people. A little prep work before you dial 5305154886 makes everything go faster.
Your Account Information
Have the email address you used when you signed up. Or grab your customer ID number if you have it saved somewhere. (Most people have it in their welcome email.)
This helps us pull up your account right away instead of playing twenty questions.
Order or Subscription Number
If you’re calling about a specific purchase, find that order number from your confirmation email. It’s usually at the top.
This one thing cuts your call time in half. Really.
Product Details
Know which toy or food item you’re asking about. The product name works best. Or just have the bag or box nearby so you can read it off.
Some products have similar names and we want to make sure we’re talking about the exact same thing.
Brief Description of the Issue
Think through what’s going on before you call. You don’t need a speech. Just a clear sentence or two about the problem.
Is the product damaged? Did something not arrive? Are you trying to change your subscription?
When you can describe it clearly, we can diagnose it faster and get you the right solution. Instead of going back and forth trying to figure out what happened.
I’m not saying you need a checklist every time. But having these basics ready? It makes the whole experience better for both of us.
And you get back to your pet faster, which is really what matters.
For more tips on keeping your pet happy, check out our guide on essential grooming accessories for happy healthy pets.
Alternative Ways to Get Support
Look, I know calling isn’t always the best option.
Maybe you’re at work. Maybe you just prefer typing things out. Or maybe you’ve got documents you need to send over and a phone call won’t cut it.
That’s why we set up a few different ways to reach us.
Email Support
Got a non-urgent question or need to attach photos of your pet’s food label? Send us an email. We’ll get back to you within 24 hours. It’s perfect for when you need a paper trail or want to explain something in detail without rushing.
Plus, you can reach out anytime. Even at 2am when you remember that question about grain-free diets.
Live Chat
Need a quick answer during business hours? Hit up our live chat on the website. You’ll connect with a real person who can help you right away.
It’s great for simple stuff like tracking an order or finding a specific article about dental chews.
FAQ & Help Center
Here’s what most people don’t realize. We’ve already answered tons of common questions in our Help Center. Account issues, product questions, nutrition tips, veterinary care basics. It’s all there.
You might find your answer in 30 seconds instead of waiting for a response.
The benefit? You get help on your terms. Pick whatever works for your schedule and situation. And if you ever need to call, we’re at 5305154886.
We’re Here to Help You and Your Pet
I know how frustrating account issues can be.
You just want answers and you want them fast. That’s why we’ve set up multiple ways for you to reach us.
Whether you need to call, email, or chat, we have a support channel ready for you. Pick the one that works best for your schedule.
Our goal is to resolve your issue as quickly as possible. No runaround and no endless waiting.
Here’s the fastest way to get help: Call 530-515-4886 with your account information ready. This gets you straight to someone who can fix the problem.
We’re standing by to assist you and get things back on track for you and your pet.
